If approved, you’ll be automatically refunded on your original payment method. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Unfortunately, we cannot accept returns on sale items or gift cards.Įxchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. You can always contact us for any return question at and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Įxceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). ![]() Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. We currently do not ship outside the U.S. Please save all packaging materials and damaged goods before filing a claim. If you received your order damaged, please contact the shipment carrier to file a claim. Touched By Pizzazz is not liable for any products damaged or lost during shipping. The tracking number will be active within 24 hours. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). If there will be a significant delay in shipment of your order, we will contact you via email or telephone Please allow additional days in transit for delivery. ![]() If we are experiencing a high volume of orders, shipments may be delayed by a few days. All orders are shipped from Gadsden Alabama 35901. Shipping time may vary depending on shipping method and carrier. Orders are not shipped on weekends or holidays. ![]() Following are the terms and conditions that constitute our Shipping Policy.Īll orders are processed the same business day if ordered before 2 pm CST. Thank you for visiting and shopping at Touched By Pizzazz.
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